Return Policy

Last Updated: August 2026

Custom & Personalized Orders

Because most products from P1 Engraving are custom-made and personalized, returns or exchanges are generally not accepted once production has begun.

Order Changes & Cancellations

Changes or cancellations may be requested before production begins. Once engraving or production has started, modifications or cancellations may not be possible.

Damaged or Incorrect Orders

If your order arrives damaged or there is an issue caused by an error on our part, please contact P1 Engraving within 7 days of delivery. Please include photos of:

• The damaged item
• The packaging
• The issue with the order

We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

The following items are generally non-returnable:

• Personalized or engraved products
• Custom design orders
• Items damaged through misuse
• Digital proofs or design services

Refunds

Refunds, when approved, will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.

Contact Information

Questions regarding returns or order issues can be directed to:

P1 Engraving
Phone: 226-218-8462